Last updated: 4/9/26

These Terms & Conditions apply to all bookings made with Koroma Events (“we”, “us” or “our”). By paying a deposit or otherwise confirming a booking with us, you (“the Client”) agree to the following Terms & Conditions.

Please read these terms carefully before confirming your booking.

1. Our Services
Koroma Events provides event styling and related services, which may include wedding styling, full event styling, balloon styling, photobooth hire, corporate event styling, bespoke prop sourcing and other event-related services agreed between Koroma Events and the Client.
The exact services included within your booking will be detailed within your quotation, invoice or booking confirmation.
Any services, items or additional requirements not specifically included within your agreed quotation may be subject to an additional charge.

2. Quotations & Bookings
All quotations are based on the information provided by the Client at the time of enquiry and are valid for 7 days unless otherwise stated.
Your event date is not secured until the required deposit has been received and your booking has been confirmed by Koroma Events.
Until the deposit has been paid, we reserve the right to accept another booking for the same date.
Any changes requested after the booking has been confirmed may result in additional charges.

3. Deposits & Payments
A non-refundable deposit of 50% is required to secure your booking.
The remaining balance must be paid no later than 1 week before the event date.
Bookings made within 2 weeks of an event may require payment in full at the time of booking.
Payments must be made using the payment methods specified on your invoice.
Failure to make payment by the agreed due date may result in your booking being cancelled and any deposit already paid being retained.

4. Changes to Your Booking
We understand that event plans can change. If you would like to make changes to your booking, please contact us as soon as possible.
We will always try to accommodate reasonable amendments; however, changes are subject to availability and may result in additional costs.
Significant changes to the event date, venue, styling requirements, guest numbers or scope of work may require a revised quotation.

5. Client Cancellations
If you need to cancel your booking, you must notify Koroma Events in writing.
The initial booking deposit is non-refundable.
Where a cancellation is made after additional work, purchases, sourcing or preparation has taken place, the Client may also be responsible for costs already incurred by Koroma Events.
The following cancellation terms apply:
More than 8 weeks before the event: The non-refundable deposit will be retained. Any additional amounts paid will be refunded, less any costs already incurred by Koroma Events in connection with the booking.
Between 4 and 8 weeks before the event: 75% of the total booking value will become payable. Any amounts already paid will be applied towards this amount.
Less than 4 weeks before the event: The full outstanding balance will become payable.
Where bespoke, personalised or specially sourced items have already been ordered for your event, the cost of these items will not normally be refundable.
These terms do not affect any statutory rights that cannot legally be excluded.

6. Postponements & Date Changes
If you wish to postpone or move your event to another date, please contact us as soon as possible.
We will make reasonable efforts to transfer your booking to the new date, subject to our availability.
If Koroma Events is unavailable on the new date, the change may be treated as a cancellation under the cancellation terms above.
Additional costs may also apply where prices, supplier charges, venue requirements or the scope of the event have changed.

7. Venue Access & Set-Up
The Client is responsible for ensuring Koroma Events has sufficient access to the venue to complete the agreed installation and set-up.
Please ensure that appropriate access times, loading arrangements, parking requirements and venue restrictions have been communicated to us before the event.
Koroma Events cannot be held responsible for incomplete or altered installations where delays or restrictions outside of our control prevent us from completing the agreed set-up.
Any additional costs resulting from restricted access, parking charges, waiting times or venue requirements may be charged to the Client.

8. Styling & Creative Interpretation
We take great care to create styling that reflects the agreed brief and overall vision for your event.
Where inspiration photographs, Pinterest images or reference material are provided, these are treated as inspiration rather than a guarantee of an exact recreation.
Flowers, balloons, props, materials, colours and other styling elements may vary slightly depending on availability, lighting, venue conditions and supplier stock.
Where a specific item becomes unavailable, we reserve the right to substitute it with an appropriate alternative of a similar style, quality and value wherever reasonably necessary.

9. Bespoke & Personalised Items
Bespoke, personalised and specially sourced items are created or purchased specifically for your event.
Once an order has been placed with a supplier or production has begun, these items cannot normally be changed, cancelled or refunded.
The Client is responsible for checking all names, dates, wording, spellings and other personalised information before approving an item for production.
Koroma Events cannot accept responsibility for errors that were present in information or artwork approved by the Client.

10. Hire Items & Props
Any items supplied on a hire basis remain the property of Koroma Events or the relevant third-party supplier at all times.
Hire items must not be moved, altered, dismantled or removed from the venue without prior permission.
The Client may be responsible for the cost of repairing or replacing any hired items that are lost, stolen or damaged during the hire period, except where the damage results from reasonable wear and tear or is caused by Koroma Events.
A refundable damage deposit may be required for certain hire bookings. The amount will be confirmed at the time of booking and will depend on the items hired.

11. Photobooth Hire
Where photobooth hire forms part of your booking, Koroma Events will aim to provide the service for the agreed hire period.
The Client is responsible for ensuring that suitable space, access and any required electrical supply are available at the venue.
Temporary interruptions caused by venue conditions, guest misuse, internet connectivity, power supply or circumstances outside our reasonable control will be dealt with as quickly as reasonably possible.
Guests using the photobooth are expected to treat all equipment and props with reasonable care.

12. Balloons & Decorative Installations
Balloon installations and other decorative elements can be affected by temperature, sunlight, weather conditions and venue environment.
Where an installation is placed outdoors or in conditions outside our control, we cannot guarantee its appearance or longevity for the full duration of the event.
Once an installation has been completed and approved at the venue, Koroma Events cannot accept responsibility for subsequent damage caused by guests, venue staff, weather, third parties or movement of the installation.

13. Outdoor Events & Weather
For outdoor events, the Client is responsible for ensuring that a suitable contingency plan is in place in case of poor or unsafe weather conditions.
We reserve the right to alter or refuse an installation where we reasonably believe that weather conditions make the planned set-up unsafe.
Where additional equipment, labour or alternative arrangements are required because of weather conditions, additional charges may apply.

14. Third-Party Suppliers
Where appropriate, Koroma Events may work alongside venues, suppliers, contractors or other third parties to deliver your event.
We will take reasonable care when coordinating any third-party services arranged directly by us. However, where a supplier has been booked directly by the Client, Koroma Events is not responsible for that supplier's performance, delays or failure to provide their services.

15. Client Responsibilities
The Client is responsible for providing accurate information about the event, including the date, venue, timings, guest numbers, access requirements and any relevant restrictions.
The Client must inform Koroma Events of any changes that could reasonably affect our ability to provide the agreed services.
The Client is also responsible for obtaining any permissions required from the venue for installations, equipment or styling elements unless otherwise agreed in writing.

16. Photography & Social Media
Koroma Events may photograph or film completed event styling for use within our portfolio, website and social media channels.
We will take reasonable care not to publish images that unnecessarily identify guests or reveal private information.
If you would prefer your event styling not to be photographed or shared publicly, please let us know in writing before your event.
Where professional photographs are shared with us, appropriate photographer credit will be provided where required and where photographer details have been supplied.

17. Circumstances Outside Our Control
Koroma Events will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
This may include severe weather, venue closure, transport disruption, supplier failure, government restrictions, serious illness, accidents, natural disasters or other unforeseen circumstances.
Where this occurs, we will make reasonable efforts to find an appropriate solution, alternative arrangement or rescheduled date where possible.

18. Cancellation by Koroma Events
In the unlikely event that Koroma Events needs to cancel your booking and we are unable to provide a suitable alternative, payments made for services that we are unable to provide will be refunded.
We will not be responsible for additional losses or expenses incurred by the Client except where required by law.

19. Liability
Koroma Events will provide all services with reasonable care and skill.
Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Koroma Events will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

20. Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible so that we have an opportunity to resolve the matter.
Any concerns relating to an installation or service provided on the day of an event should, wherever possible, be raised immediately so that we can attempt to rectify them.
Formal complaints should be submitted in writing to [email protected]

21. Privacy & Personal Information
Any personal information provided to Koroma Events will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy for further information about how we collect, use and protect your personal information.

22. Intellectual Property
Any original concepts, designs, styling plans, proposals, graphics or other creative materials produced by Koroma Events remain our intellectual property unless otherwise agreed in writing.
Materials provided as part of a quotation or proposal must not be copied, reproduced or supplied to another event stylist or supplier for reproduction without permission.

23. Governing Law
These Terms & Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales.
The courts of the applicable jurisdiction will have jurisdiction in relation to any dispute arising from these Terms & Conditions.

24. Contact
If you have any questions regarding these Terms & Conditions, please contact:
Koroma Events
Mamusu Koroma & Ansu Koroma trading as Koroma Events
[email protected]
07449488088

By confirming your booking and paying the required deposit, you acknowledge that you have read and agree to these Terms & Conditions.